Customer support

We're here to help.

Got a question about a charge, a campaign, a deliverable, or something on this site? Reach out using any of the methods below — we typically respond the same business day.

Email

Customer support email

effectivevisibilitymarketing@gmail.com

Best for: billing questions, deliverables, account changes, refund inquiries.

Phone

Support phone

(515) 321-7425

Mon–Fri, 9 AM – 5 PM Central Time. Leave a voicemail outside hours.

Mailing address

Support address

EVM LLC
2405 Leigh Ln
Cedar Falls, IA 50613
United States

Web form

Contact form

Use the contact form on the homepage — it sends the message directly to our support inbox.

Open contact form

Response times

  • Email: within one business day, usually within a few hours during business hours.
  • Phone: live answer during business hours (9 AM – 5 PM Central, Mon–Fri). Voicemails returned same business day.
  • Active client urgent issues (ad account locked, broken landing page, etc.): call us directly so we can escalate immediately.

Billing & payments

EVM uses Stripe for invoicing and payment processing. Charges on your card or bank statement from EVM will appear as "EVM LLC" (statement descriptor).

If you see a charge you do not recognize, please contact us at effectivevisibilitymarketing@gmail.com with the date, amount, and last 4 digits of the card before disputing with your bank — we will resolve any legitimate issue same business day.

Refunds & cancellations

EVM provides custom marketing services. Refund eligibility depends on the deliverables stage at the time of cancellation and is governed by your Service Agreement. As a baseline:

  • Setup fees: non-refundable once configuration work has begun.
  • Monthly retainers: may be canceled with 30 days' written notice. Work completed within the notice period is not refunded.
  • Project work: milestones already delivered are not refundable. Future milestones not yet started can be canceled with no further charge.
  • Ad spend: billed directly by the ad platform (Google, Meta, LinkedIn, TikTok, etc.) to the payment method you authorized with them. Refunds for ad spend are handled by the platform.

If your Service Agreement provides different terms, those terms apply.

Disputes

We always prefer to resolve issues directly. If a billing or service issue arises, please email effectivevisibilitymarketing@gmail.com with details and we will respond within one business day. For matters that cannot be resolved through direct conversation, please see Section 15 ("Governing law and disputes") of our Terms of Service.

Privacy & data requests

To request a copy of the personal information we hold about you, to ask us to correct or delete information, or to unsubscribe from marketing emails, email effectivevisibilitymarketing@gmail.com with "Privacy request" in the subject line. See our Privacy Policy for full details.

Hours of operation

  • Monday – Friday: 9 AM – 5 PM Central Time
  • Saturday – Sunday: closed (email is monitored, urgent client issues only)
  • U.S. federal holidays: closed